A Berbice labourer was on Tuesday morning arraigned at the Fort Wellington Magistrate’s Courts on a murder charge.Dead: Muhammed AllyThirty-six-year-old Kareem Charles of Benet Dam, Rosignol, West Bank Berbice (WBB) was not allowed to plea to the indictable offence read to him by Magistrate Renetta Singh.It is alleged that on March 1, 2019, at Rosignol, Berbice, Charles murdered Muhammed Ally. He was remanded to prison and will make his next court appearance on March 25.Guyana Times previously reported that the young father, who was killed as he was on his way to see his newborn baby at the New Amsterdam Hospital, died from shock and haemorrhage due to blunt trauma to the head.The post-mortem examination was conducted on Tuesday by Government Pathologist, Dr Vivekanand Bridgemohan.Kareem Charles being escorted by Police in BerbiceAlly, 24, of Benet Dam, Rosignol, Berbice, was allegedly killed by Charles who hit him to the head with a metal pipe.The Blairmont Estate labour was reportedly killed in an alleged act of revenge, leaving a one-day-old baby fatherless.Ally leaves to morn his wife of 11 months and their new born baby. The couple had moved to the area about two months ago.
0Shares0000Premier League champions Manchester City face Arsenal on the opening day of next season. © AFP/File / Paul ELLISLONDON, United Kingdom, Jun 14 – Premier League champions Manchester City will begin their title defence away to Arsenal on the weekend of August 11-12, the English Premier League announced Thursday as it unveiled the fixtures for the 2018/19 season.The match will also be new Arsenal manager Unai Emery’s first in English football’s top flight. The exact date of the game will be confirmed when television broadcasting schedules are drawn up.City amassed 100 points and scored 106 goals while finishing 19 points clear of second-placed Manchester United in the 2017/18 season.Following the Arsenal game, City do not face another top-six team until they are away to Liverpool — who beat Pep Guardiola’s men in the quarter-finals of the Champions League last season — in October.In between those two eye-catching fixtures, City will play the newly-promoted trio of Wolverhampton Wanderers, Cardiff City and Fulham, as well as last year’s promoted teams Huddersfield, Newcastle and Brighton.Manchester United begin their league campaign at home to Leicester City and face a potentially tricky encounter in their third game when Tottenham Hotspur come to Old Trafford.Jose Mourinho’s side face Brighton and Hove Albion, Burnley, Watford and Wolves in other early-season games.Liverpool, the losing Champions League finalists, appear to have he toughest start of any of the likely title-contenders.They begin their Premier League season at home to West Ham before facing Crystal Palace, Brighton and Leicester.Tottenham have until Friday to decide if they will still be playing home games at Wembley this season.Spurs made the journey across north London to the national stadium last term while their successor ground to White Hart Lane was being built.That work has still to be completed, with Premier League chiefs giving Spurs an away start at Newcastle.Arsenal have a tough start under new Spanish boss Emery, who has the daunting task of succeeding the long-serving Arsene Wenger, with the Gunners away to Chelsea after facing Manchester CityChelsea begin the league campaign away to Huddersfield and, after their all-London clash against Arsenal, face Newcastle, Bournemouth, Cardiff, West Ham, Liverpool and Southampton.None of the promoted sides have been given a horror run of games against leading clubs at the start of the season, although they will each face at least one of the big six in their opening four fixtures.Championship-winners Wolves begin their return to the Premier League at home to Everton before matches away to Leicester and West Ham bookend the visit of Manchester City to Molineux.Cardiff start at Bournemouth while Fulham, who secured their place in the top flight via a Wembley play-off final win over Aston Villa start the league season at home to Crystal Palace.The final round of Premier League fixtures, scheduled for May 12, will see Manchester City away to Brighton, while Manchester United and Liverpool are at home to Cardiff and Wolves respectively.0Shares0000(Visited 2 times, 1 visits today)
0Shares0000Sofapaka FC head coach John Baraza all smiles during a training session at the club’s base in Eastleigh on February 15, 2019NAIROBI, Kenya, Feb 15 – Five wins in six matches and 2009 Kenyan Premier League champions Sofapaka have created the belief that a second title cannot be yonder than the 2018-19 campaign. Emphatic victory against table topping Mathare United last Tuesday hoisted John Baraza’s men to third in the standings with a two-point deficit from the leaders and another victory against holders Gor Mahia on Sunday will all but surely put them firmly in the race. Baraza who has engineered a turnaround for the side since taking charge says his side is focused on harvesting all three from Gor and believes they are in the right mentality to do so.“It is very important to win because Gor just like Mathare, Tusker and Bandari are firm title contenders, same to us. We have to make sure we get points out of them and this will improve our position on the table,” Baraza told Capital Sport.Sofapaka’s Titus Achesa (right) leads teammates in celebrating his goal against mathare United during a Kenyan Premier League match at the Kasarani Stadium on February 12, 2019. Photo/RAYMOND MAKHAYATuesday’s four-star performance against Mathare has further fueled Batoto ba Mungu’s belief that they can go the full length and compete for the table.“Mathare is a top team and getting a win over them was important for our motivation as a team. If we keep winning against such teams then, we are heading somewhere,” he noted.The youthful tactician who won the league with the club as a player in 2009 took charge with results being hard to come by and the side willowing in the bottom half of the table with only one win in seven games.However, he has brought back belief to the side and he attributes this to giving the players more freedom to express themselves.One of the players who has hugely flourished under Baraza is defender Faina Jacoms whose prowess in the defensive pairing with Burundian international Mousa Omar has been phenomenal.Faina arrived with former head coach Melis Medo from Mount Kenya United but was on the fringes for most of the games, only starting twice and playing at right back.Sofapaka FC defender Faina Jacobs contends for the ball with teammate Umaru Kassumba during a training session at the club’s base in Eastleigh on February 15, 2019However, when Baraza took charge, he swung him into central defense and has flourished with the side conceding only three goals in six games, two of them coming off set pieces.“He is a player that I knew from long ago because when I was playing and he was at Muhoroni, he was a tough defender to take on. When I took over, I knew immediately where to place him and the results have been evident. He has been one of our best players,” Baraza added.Sofapaka has only won thrice against Gor Mahia in 20 league meetings. Last season, the first leg ended 3-3 in a dramatic game in Machakos. Gor were leading 2-0 before Sofapaka fought back to lead 3-2, but then conceded a late equalizer.The second leg was a one-way swing for Gor ho comfortably won 3-0. The last time Sofapaka beat Gor is in June 2017 when they won 2-0.Baraza’s men will hope to capitalize on Gor Mahia’s fatigue as they will have only two days to rest after playing a tough game away in Angola in the CAF Confederations Cup.AFC Leopards head coach Cassa Mbungo greets forward Brian Marita during his first match in charge against Mount Kenya United at the Kenyatta Stadium in Machakos on February 7, 2019. PHOTO/Timothy OlobuluMeanwhile, under pressure AFC Leopards will be out to leave the doldrums of relegation when they take on a struggling Ulinzi Stars in Machakos on Sunday.Ingwe are second from bottom in the standings, only one point off the bottom having lost all their last four games. New boss Cassa Mbungo will have his work cut out as he looks to lift Ingwe off the bottom.Ulinzi on their side are struggling as well, the military side failing to win any of their last five games with four draws and a loss.KPL weekend matches:Saturday: Kariobangi Sharks v Bandari (Kasarani), Nzoia Sugar v Chemelil Sugar (Sudi, Bungoma), Tusker FC v Kakamega Homeboyz (Ruaraka).Sunday: KCB v Sony Sugar, AFC Leopards v Ulinzi Stars (Machakos), Zoo Kericho v Mathare United (Kericho), Western Stima v Mount Kenya United (Kisumu), Vihiga United v Posta Rangers (Kakamega).0Shares0000(Visited 1 times, 1 visits today)
Callum Wilson netted a fine hat-trick to lead Bournemouth to their first ever Premier League win, with the Cherries edging a seven-goal thriller against a ten-man West Ham.Eddie Howe’s side dominated the first-half at Upton Park and looked to be cruising to a historic three points when striker Wilson netted twice inside 30 minutes.But the hosts came roaring back after the break, with Mark Noble’s 48th minute penalty and Cheikhou Kouyate’s close-range finish in the 53rd minute pulling the Hammers level.Bournemouth, though, showed fight which will stand them in good stead this season, and they soon reclaimed the lead as Marc Pugh fired in before Wilson completed his hat-trick from the spot.Carl Jenkinson was the guilty man, the on-loan Arsenal defender conceding the penalty and earning a red card for a clumsy last-man challenge on Max Gradel, and while Modibo Maiga reduced the deficit again just three minutes later, battling Bournemouth managed to hold on to secure a 4-3 victory.Meanwhile, Sunderland halted their nightmare start to the season as Jermain Defoe’s second-half strike rescued a 1-1 draw with Swansea at the Stadium of Light.Despite the Black Cats dominating the opening exchanges, it was Swansea who broke the deadlock against the run of play, Bafetimbi Gomis netting his third goal in three games on the stroke of half-time.Sunderland fans have been raging at their side after beginning the campaign with dismal back-to-back defeats, but there were signs of fight as they pressed for the equaliser and it deservedly came on the hour mark when Defoe, played in from Jeremain Lens’ perfect through ball, coolly slotted home.Both sides had chances to snatch victory on, but Sunderland were ultimately indebted to Costel Pantilimon for their first point of the season, the goalkeeper saving fierce strikes Jonjo Shelvey and Gylfi Sigurdsson before showing lightning reflexes to claw away a late Gomis header.On-fire Leicester City continued their brilliant start to the season with a 1-1 home draw with an average-looking Tottenham, which sees the Foxes climb back to the top of the Premier League table.Supporters were forced to sit through a tame encounter at the King Power Stadium. The sides created few clear-cut chances, with Spurs taking the lead in the 81st minute through youngster Dele Alli’s first Spurs goal.But the hosts mustered an immediate response as Riyad Mahrez scored his fourth goal of the season; the Frenchman curling the ball home past Huge Lloris on 82 minutes to claim a deserved point.Elsewhere, Bakary Sako scored a late winner on his Crystal Palace debut to beat Aston Villa 2-1 at Selhurst Park.In another tight encounter, Palace had a goal disallowed before finally breaking the deadlock on 71 minutes through Scott Dann’s towering header from a well-worked corner.Villa were level just six minutes later courtesy of Pape Souare’s unfortunate own goal, but the tide turned late on as a mistake from the visitors proved costly. Jordan Amavi gifted possession to Dann in a dangerous position, and he duly passed to Sako who put away his shot with aplomb to secure victory.Finally, Norwich City came from behind to seal a hard-fought 1-1 draw at home to Stoke.Mame Biram Diouf headed in debutant Xherdan Shaqiri’s free-kick to put Stoke in front in the 13th minute, but Canaries defender Russell Martin shot through the legs of Stoke keeper Jack Butland to level the scores before half-time. 1 Bournemouth’s hat-trick hero Callum Wilson celebrates
Pizza, strudel and a special selection of affordable wines are now available in downtown San Pedro, which is in the midst of a redevelopment effort. “We are very excited about these new businesses investing in the historic downtown waterfront district,” said Camilla Townsend, CEO of the San Pedro Peninsula Chamber of Commerce. Niko’s Pizzeria, an Italian restaurant at Sixth and Mesa streets, is owned by two men who are no strangers to the restaurant business. Niko “Nick” Tsoufoulas previously owned Big Nick’s at Gaffey and Channel streets and has 70 years of restaurant experience in his family. San Pedro native Deno Boosalis’ family had owned the Soda Shop on Pacific Avenue, and he currently owns Harry’s Grill in Sunset Beach. They’re happy they are in a position to be part of the downtown redevelopment. “The timing was right with the redevelopment and new infrastructure,” Tsoufoulas said, adding that his partner had always envisioned returning to San Pedro. “After Deno left San Pedro, he always wanted to come back and do something where his mother was born.” Off the Vine, a new wine shop at Sixth Street and Pacific Avenue, was packed on First Thursday, according to Alison Shaw, one of the owners. Shaw said she and partner Michael Koth carry “unique wines for everyday life” and host wine tastings twice a week. “There are good wines out there that aren’t expensive,” Shaw explained. She added that 80 percent of the wines they carry are under $20 and are from small wineries. They specialize in wines from the central coast of California, the region that sparked their passion for wine. The couple had to forgo getting married to open the store, but they are looking forward to being downtown. “I saw the growth going on and really wanted to be a part of it,” said Shaw, a San Pedro native. While Shaw loves pinot noir and Koth loves a good Shiraz, the whole shop is filled with favorites. “We don’t bring anything in unless we’ve tried it first,” Koth said. They chose San Pedro because of Shaw’s connection and because it didn’t have any other wine shops. They want it to be a “nice little cozy place where people can come in and feel comfortable,” Koth said. In-store wine tastings are held each Friday and Saturday evenings for $15 and have a theme based on a type of wine or region. Tasters get a souvenir glass, and if they bring it back for another event, they get $2 off. Members of the wine club can attend tastings for $10. Michael “Mishi” Schueller opened Mishi’s Strudel after deciding he couldn’t go back to a cubicle. The former software engineer and his wife, Aniko, are learning the tricks of the strudel-making trade from Schueller’s aunt, who previously owned a strudel shop in El Segundo. “It’s been fun but crazy,” Aniko Schueller said as she brought fresh strudel to a steady stream of customers the day after opening. It took the couple about a year to open the cozy shop on Seventh Street, due to health codes and inspections. Michael Schueller said they chose the port town because of the European atmosphere and the relatively cheap rent. “We fell in love with San Pedro,” he said. Michael Schueller’s parents were Hungarian, and he was born in Austria and raised in Chile. Of their 15 strudel flavors, apple has been the most popular so far. But he said they plan to expand to other Hungarian fillings, such as spinach or cabbage. In addition, the menu will eventually include crepes, pastas and other Hungarian dishes, and will be organic and trans-fat free. “In the future we will eliminate all unhealthy ingredients,” he said. They are excited to be filling a niche in San Pedro and to be part of the “lifting up” of downtown. “We consider ourselves locals now,” Michael Schueller said. “We like it very much.” firstname.lastname@example.orgWant local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set! AD Quality Auto 360p 720p 1080p Top articles1/5READ MOREWhicker: Clemson demonstrates that it’s tough to knock out the champ“It helped us because the restaurant business is a very tough business: Long hours and hard work,” Tsoufoulas said of their experiences. They hope Niko’s will fill a niche in San Pedro, and the restaurant – with nine plasma TVs and seating for about 90 – has already been packed since opening. “We just wanted to give a nice family, inviting, warm sports bar-type of theme,” Tsoufoulas said. “The response has been very, very overwhelming.” The two owners settled on an Italian theme because Tsoufoulas has worked in Italian restaurants and Boosalis is Greek. They aimed to make the menu reasonably priced, with $7 to $14 sandwiches, pastas and pizzas. “People can get an expensive meal anywhere and not have quality and portions,” Tsoufoulas said.
Letterkenny Rugby Club has sent out an SOS to Under 17 players.Experience is not a necessity and top coaching will be given at the club’s ground at The Glebe.The Under 17s enjoy a comprehensive fixture list with both home and away games. Boys born between January 1st 1996 and June 30th, 1997 qualify.The first training session takes place next Wednesday, October 10th at 6.30pm.For all further details contact Ciaran O’Dowd on 086 1615090 or email email@example.com. LETTERKENNY RUGBY CLUB SEND OUT SOS FOR U17 PLAYERS was last modified: October 5th, 2012 by StephenShare this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Skype (Opens in new window)Click to print (Opens in new window)
Charlie Austin returns to the starting line-up for QPR at Derby, Yun Suk-Young makes his first appearance of the season and Jay Emmanuel-Thomas, Tjaronn Chery and Massimo Luongo are all absent.Austin, fit again after a recent injury, comes in for Emmanuel-Thomas up front.Yun, who has been overlooked at left-back in favour of Paul Konchesky, is deployed in a more advanced role, replacing Chery.Meanwhile, James Perch is restored, with Nedum Onuoha returning to centre-back because Clint Hill is out with a knee injury, and there is also a starting place for Alejandro Faurlin.Derby are without the suspended George Thorne and the injured Tom Ince.Derby: Carson, Christie, Forsyth, Keogh, Hendrick, Martin, Russell, Shackell, Johnson, Butterfield, Weimann.Subs: Grant, Bryson, Bent, Baird, Pearce, Hanson, Warnock.QPR: Green, Perch, Onuoha, Hall, Konchesky, Henry, Faurlin, Tozser, Yun, Phillips, Austin.Subs: Smithies, Angella, Fer, Hoilett, Doughty, Polter, Blackwood.Follow West London Sport on TwitterFind us on Facebook
13 October 2004Soweto celebrated 100 years of existence on 12 October 2004.It was on 12 October 1904 that Klipspruit – some 25 kilometres south of Johannesburg’s city centre – was formally set up as a labour reserve to keep black workers, who worked mostly in the burgeoning mining industry, away from white Johannesburg.Since the inception of its first township, Soweto has experienced phenomenal growth, mostly in ways that apartheid planners never anticipated, but it remains chiefly a working class neighbourhood.Soweto, heartbeat of the nationInfused with the history of the struggle against apartheid and alive with the energy of the city of gold, Soweto is a must-see for tourists in search of more than sun, sea and the big five.Over the past 100 years, Soweto has seen generations of migrants to the city lose their tribal innocence as they were swallowed up by its cosmopolitan appeal, for better or for worse. It has grown to become an international trademark of South Africa’s struggle against apartheid.Despite its rich history, its reputation as a hotbed of the struggle against apartheid, and its status as the most cosmopolitan township in the country, Soweto has remained economically underdeveloped – but that looks set to change.Although it is home to just under 40% of Johannesburg’s population, Soweto’s contribution to the city’s gross domestic product stands at a negligible four percent, says Li Pernegger, programme manager of area regeneration in the city’s economic development unit.Stimulating Soweto’s economyIn an effort to unlock the economic potential of the township, the City of Johannesburg has formulated and adopted the Greater Soweto Development Initiative (SDI), a plan to stimulate economic growth.The initiative is aimed at providing a foundation for integrated development in Greater Soweto, says Pernegger, adding that in the long term Greater Soweto will no longer be a purely residential area, but will be an “integrated urban area in which people live, work, invest and recreate”.Coordinated by Johannesburg’s economic development unit, the SDI will focus on economic sector support and business node development, the provision of appropriate infrastructure and services, planning, land use management and land release, social development, safety and security, and improving the natural environmentThe City also recently set up the Greater Soweto Development Committee (GSDC) with a brief to take Soweto out of its economic stagnation.The GSDC was set up as a Section 79 committee to make recommendations to council on developmental priorities. The committee is made up of 25 councillors from Region 6 and Region 10, which jointly comprise Soweto. The committee will be charged with “coordinating interested and affected parties and enlisting their support for the initiative”.A study commissioned by the economic development unit in 2003, analysing economic activity levels in Soweto, found that residents do not use their buying power for the benefit of the area. Pernegger says: “We realised that Sowetans actually have an enormous buying power, but 80% of that money is spent outside Soweto and little of the demand for goods is matched by retail supply within Soweto.”Pernegger puts the combined annual buying power of residents at over R10.5-billion, “with R4.3-billion of that available for consumer spending”.The City of Johannesburg, according to Pernegger, is working on measures “to ensure that more of the residents’ buying power is retained within Soweto by facilitating the establishment of appropriate, and sustainable, retail development at the correct locations within Soweto. We want to get retail development going so that we have more money circulating inside Soweto, and more jobs being created”.Pernegger is confident Soweto offers viable investment opportunities. “The private sector believes there are investment opportunities there, especially retail developers, and now the challenge is for other commercial developers to appreciate the huge potential for the provision of warehousing, factory and office space too.”The development of Soweto, says Pernegger, will require that the neighbourhoods that make up Soweto be branded individually. “The SDI will become an enabling tool to start creating identities for the different parts of Soweto,” she says.The initiative will also help identify priority areas. “We need to know more precisely where is it attractive and viable for developers to invest in the future.”Pernegger says the economic development unit is finalising a retail demand analysis and drawing up strategies for retail development. “The consultants have developed an analysis and model of retail demand and supply (current and projected to 2014), as per different catchments, and we have developed a fairly sophisticated understanding of the potential consumer base per area.”She adds: “Development strategies are being recommended and City priorities are being identified. The economic impact of the implementation of the proposed development strategies is also being considered.”Council has already agreed to apply to the Industrial Development Corporation for grant funding to back the design of economic sector support programmes “as well as capacity for the coordination of the SDI”, according to Pernegger.Such funding will help “get development going in the township. It will help us package bankable projects by managing some of the risks inherent in property development in the area”, says Pernegger, who is optimistic about the Industrial Development Corporation’s response.Source: City of Johannesburg
Tags:#ai powered customer support#benefits of ai in customer service#future of ai in customer service Messaging applications are ruling.In recent years, we have experienced a significant change in the way we communicate. Real-time messaging applications have completely transformed online communications. Furthermore, their usage is not just limited to communicating with friends and colleagues; they are persistently communicating with brands too. It’s an excellent tool to interact with your existing, as well as future customers quickly and efficiently.Many industries including retail, tourism, and airline have already started this exercise. Users now can book airline tickets, purchase online clothes and check out hotel prices through messaging applications. It is high time that businesses understand this change and modify their communication strategies accordingly.ChatbotsNoticed on the bottom, right side of the web page — a tiny box displaying a quote “May I Help You?” That’s that’s the automatic Chatbot. An annoying issues that customers face is the unavailability of quick solutions when confused. With AI-enabled Chatbots, this problem can be easily addressed. These are self-learning bots that are programmed superiorly to answer queries that the customers might raise.Chatbots with their predictive analysis can identify possible issues the customer might face and present pre-emptive action plans for them to have a splendid experience. Even programmed voice assistants will soon replace the traditional call center service to address issues such as extended wait time.Such prolific and on-time customer service can increase the gratification and satisfaction level among customers.Good customer engagement.A customer service executive usually is keen to solve only the ongoing issues of the customers. However, businesses might want to extract something more from such calls. They expect the agents to gather some crucial details regarding the customer’s experience with the products or services. With the help of Artificial Intelligence, automated CRM can procure such information from the customers and directly share it with agents to address along with the ongoing issues that the customers might be facing. It is a smart way to make customer interactions and customer service more fruitful.Speed and scalability.Quick response to customer queries with highly scalable solutions is crucial for businesses to achieve a competitive edge. AI can help achieve it. Chatbots are programmed to learn from each interaction with customers. They can understand the customer needs better than humans and can offer more real-time, scalable solutions.Also, with AI and Chatbots, businesses can come up with an interactive FAQs session with customers to notify them about a new product or a service without any human interaction. It’s a cost-effective and time-saving exercise.Penetrating new demographic or geographic locations, businesses don’t need to hire and train local staff for customer service. AI is efficient enough.Predict what customers might look for.Personalization gives more gratification to customers than anything else. Amazon can fetch the exact products you might be searching. The smart artificial intelligence technology enables it. What you search for online, what you purchase, what you post on social media, what you discuss in your personal texts and emails — all this data is gathered. After carefully analyzing it, businesses can offer exactly what you might want to find online, whether this is a product, or content titles. With highly scalable machine learning algorithm, businesses can suggest travel destinations that you might be interested in also offer entertainment options that you would love to explore.These smart prediction satiates the consumers with personalized offers and helps businesses to improve customer experience.Get customer insights.Access to a massive pool of data the AI offers, businesses are now able to predict the future buying patterns of the customers. Even by conducting events, campaigns, and seminars, companies are trying to engage customers and get their views. For example, a travel agency might do an online campaign about where which destination would you like to travel for the Christmas holidays. Later, with the help of this collected data, the agency can offer personalized packages when Christmas approaches.The same exercise can be performed to improve operations and various processes too. A feedback form or a review section can be added to a particular online process where customers can share their experiences. Based on such data, businesses can make amendments to address the pain points the customers might be facing.24/7 customer service without any hindrances.A company that is expanded at multiple locations might face difficulties to manage flawless customer service operations. Furthermore, the overall cost of developing a local customer support network in different regions with different time zones may touch the sky. It is not feasible, nor practical or a smart option.AI has impeccable capabilities handling all problems with fluency and precision. No matter what your communication medium or language you want to deploy — AI can manage it all. Fast, reliable, durable, multilingual and hassle-free technology — AI promises some powerful possibilities for your business.Redirected Multi-channel supportAI not only provides solutions but, it can also identify issues, and when a particular support channel is unable to help, it redirects the customer to a new channel swiftly and promptly. For example, if a Chatbot is unable to solve a particular query, AI will direct the customer to the call support channel to resolve the issue. Such a comprehensive support system does not disinterest customers and keeps interaction live and astute.Superior customer gratificationMillennials nowadays don’t just expect good products and services; they want gratification. They need quick, efficient, superior solutions that add some value. With AI-enabled customer service, they can skip the queue and get immediate insightful responses that are relevant and subjected to the core issue. They will undoubtedly appreciate such advanced customer support and put you in their good books.ReliabilityCustomers, sometimes, don’t return to the brand if they encounter bad experiences. In fact, sometimes, they don’t even use a customer service channel when the issue arises. They simply leave the page. AI-enabled Chatbots and other customer service tools offer dependable, real-time solutions and that too instantly. Brand reliability plays a massive role in retaining customers and AI merely delivers it to you.Innovation with cost savingsCheck with any business that still follows the traditional call center channel to address customer service. They will agree that it’s a costly tool, as it includes the brand costs of hiring, training and retaining staff. Even after such heavy spending, the model sometimes fails to live up to the expectations. Artificial intelligence handles this issue single-handedly with innovative technologies such as machine learning and advanced speech recognition. It is highly cost-effective and saves a great deal of time too.Conclusion:Businesses are finally switching from traditional customer service models to AI-enabled ones. AI is matching up the customer expectations and needs. Artificial intelligence has carved a niche for itself by employing future-driven, quick, reliable and superior customer service solutions that serve the core purpose proficiently. Consumer buying and decision-making patterns are changing, and businesses are amending their strategies accordingly to simplify and streamline processes and operations. AI can do it. Trends Driving the Loyalty Marketing Industry AI: How it’s Impacting Surveillance Data Storage An enthusiastic Operations Manager at TopDevelopers.co, coordinating and managing the technical and functional areas. Adventure lover, passionate traveler, and a lover of nature. Avantika Shergil There is no exaggeration in saying that the contemporary era is of automation. People just love automation. Booking movie tickets, or ordering pizza, commaning voice assistants for any task, travel assistance — all of it — we love automation. Automation reduces human efforts but it also empowers users. When it comes to customer service, AI tops the charts. Across all business verticals, automation seems to be ruling. Customer experience is one of the most pivotal aspects of acquiring and retaining customers. Due to increased competition, businesses are putting great efforts to ensure that customers are delighted while dealing with the brand. If the customers are not satisfied with the services, then they will not interact with the brand in the future.Although the introduction of Artificial Intelligence was delayed, within a short span, it has given a paradigm shift to the world. Businesses are employing digitally-empowered customer service solutions to enrich their customers’ journey. Automation has made it easy to educate customers about the products and services, to acquire new customers and to assist for any queries.With the invention of Chatbots, the call center executives need not type the same boring responses each day. Eliminating human intervention from the customer service model is a blessing in disguise for businesses. Artificial intelligence has contributed immensely to automate major aspects of the customer service model. Also, there is no limitation to what AI can achieve in the future.Let’s explore what artificial intelligence has to offer to the customer service segment: Related Posts AI is Not the Holy Grail of Sales, at Least Not… A Web Developer’s New Best Friend is the AI Wai…
India’s breadbasket in the northwestern states of Haryana, Punjab and Rajasthan is rapidly depleting its groundwater.Scientists at NASA’s Goddard Space Flight Center identified the groundwater loss in new maps of the Earth’s gravity from the twin satellites of the Gravity Recovery and Climate Experiment (GRACE) system. Groundwater is the principal source of irrigation in this prime agricultural region. The GRACE data found that over the past decade the water table has been depleting at a rate of a foot per year, which would ultimately render agriculture unsustainable in the region. Related Items